VPNPTP is committed to protecting your privacy. We want to understand what information we collect, what we do not collect, and how we collect, use and store information. We do not collect detailed records, including browsing history records, or DNS queries. Our guide for data collection is to collect only the data necessary for the VPN service to work properly. We design our systems so that they do not have confidential information about our customers. This privacy policy will help you understand how VPNPTP ("VPNPTP", "we", "our" or "us") collects, uses and stores information.

General information

VPNPTP collects two types of information:

1) Information related to your account:

This information is collected in order to manage your VPNPTP subscription and includes your name, email address and payment information (we only accept paypal).

2) Aggregated statistics of the applications and the VPN connection:

VPNPTP collects minimal information on usage to maintain excellent customer support and quality of service. The following section specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN.

Personal Information

VPNPTP collects two types of information:

VPNPTP collects personal information that you tell us directly through the Site. We ask that we provide you with personal information, such as an email address and payment information, to establish a VPNPTP account, and so we can find an email, collect and respond to support inquiries that you initiate. The payment method is exclusive Paypal, the Site can redirect to the website of a third-party payment processor (PayPal) to complete the transaction. Personal information collects and stores these processors, check the terms and privacy policy of the corresponding processor. VPNPTP uses your email address for the following reasons:

  • To send emails related to payment transactions.
  • For links to our site, password reset emails are included.

For updates and announcements. To communicate with you about your VPN services or respond to your communications. To send marketing information, such as VPNPTP offers, surveys, invitations and content about other matters related to VPNPTP ("marketing emails"). You can choose not to receive marketing emails requesting the withdrawal to “info@billing.vpnptp.com” VPNPTP uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Jurisdiction and Applicable Law

The main mission of VPNPTP is to keep your information private. Storage of information related to email and support forms.

VPNPTP maintains records of any correspondence, question, complaint or compliance that you give us through our Site or Services, along with our response. Depending on how you communicate with VPNPTP, we may collect your email address and any additional information you provide to us. Having complete correspondence records allows our staff to provide a better possible customer service experience.

For more information about support correspondence: support.vpnptp.com for emails and support tickets. When you communicate with us through these platforms, your correspondence records, your name and email address, are stored on your systems. The platform uses security practices.

Security measures to protect your information

VPNPTP uses the best physical security, procedures and technique of its relationship with offices and storage facilities to avoid any loss, use, unauthorized access, disclosure or modification of information. Access to user information is restricted to staff.

While we believe that these systems are robust, it is important to understand that no data security measure in the world can offer 100% protection.

The servers are hosted in data centers with strong security practices. None of these data centers require you to collect or store traffic data or personal information related to the use of VPN services. If any data center will request such data, the operations with said data center will immediately cease and we will find alternative options.

Cookies

What is a cookie?

A cookie is a small text file that is used to store information about your visit to the Site. Cookies allow VPNPTP to optimize and improve the user experience to help you offer certain functionalities, such as the start of the session on the website and the configuration of the language. The cookies that are used may vary with time.

Disable cookies:

You are free to change your cookie preferences at any time. You can do this in the configuration panel of your browser. Depending on the browser and the device you use, you can control which cookies allow, which cookies you want to block in the future and eliminate cookies. For more information about this configuration, see the "help" section of your browser. Note that the VPNPTP site may not work as intended if you choose to disable cookies.

Third party cookies

VPNPTP uses third-party services such as Google Analytics and Adwords. The cookies of these services are used to collect data for statistical reports. For example, we can generate reports on the amount of time users spend on the Site and the number of users who visit a particular page.

Third-party providers, including Google, use cookies to serve ads based on previous visits to the Site to someone. All data collected can be used with our Privacy Policy and the Google Privacy Policy. Users may choose not to use Google cookies by visiting the Google Advertising exclusion page. Users can choose not to participate in Google Analytics by visiting the Google Analytics exclusion page. Users may opt for the use of cookies by external providers when visiting the Network Advertising Initiative exclusion page.

Users in the European Union

VPNPTP is committed to the privacy of the user worldwide, and the practices that have been developed. The General Data Protection Regulation (GDPR) of the European Union (EU) obliges us to describe these specific practices for EU users.

In line with the GDPR, we collect and process the data in this Privacy Policy on the following bases, depending on the circumstances:

For the purposes of fulfilling our contract to users, including:

  • The services and applications that they have requested.
  • Manage user subscriptions and process payments.
  • Provide customer support
  • For a legitimate interest associated with the operation of our business, including:
    1. Improve the quality, reliability and effectiveness of our site, services and applications.
    2. Communicate with clients to provide information and search.
    3. With the consent of the users, users can withdraw at any time.

You can access your rights under the GDPR to access, transfer, correct, delete or object to the processing of your personal information by contacting us at info@billing.vpnptp.com

Changes in the Privacy Policy

We may change our privacy policy at the time, without prior notice, in accordance with applicable laws and privacy principles. Its continued use.

How to contact VPNPTP

If you have any questions about our Privacy Policy and how to handle your information, please feel free to contact VPNPTP at the following email address:

info@billing.vpnptp.com